Shipping and Returns Please Read!
Please Understand this is a Small Part-Time Business for Us.
At certain times there can be a 1-3 weeks in Processing time.
Shipping International orders
can be longer and up to 30 days added due to Customs Checks.
Holiday Vacation Notice
FPVpilot.com
will be CLOSED and unable to answers emails or process new orders from
Dec 21st until Jan. 2nd for Holiday Vacation
time. During this time orders placed prior will still be shipped and
orders placed during The Holidays will ship after we return.
Thanks for your understanding and Happy Holidays. FPVpilot Team.
We ship almost every weekday. We cannot ship on Friday past noon, Saturday, Sunday or Holidays. We will do are very best to treat you the way we would like to be treated. We will also answer your questions in a timely manner but we can't give you the 'immediate' customer service that you probably expect from a full-time business. We
are doing are very best and appreciate your business and your patience.
If you do not agree with the above listed information then please
contact us for a refund if you have already made a purchase.
PayPal Claims/Disputes.
Opening a PayPal claim while your item(s) is either still processing or about to be shipped will automatically cancel your order. Your payment will be refunded within 48-72 hours weekend/holidays excluded.
Please Do Not Open a Claim with PayPal if you still would like your item(s). Please contact us first and so we can help resolve any issues or questions you might have.
We will always respond in a timely manner. Thank You, FPVpilot.com team
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Shipping rates are automatically Calculated by PayPal at check out. We ship Worldwide.
Notice: 02-12-2011
We No Longer Ship with FedEx, UPS or DHL and only use USPS for all of our shipping needs so please keep this in mind as we will be unable to ship packages with these other companies at this time.
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Item(s) will be shipped by USPS except weekends and holidays after payment clears. If your address and PayPal
account are not confirmed then please allow additional 1-3 days for payments to clear even when
using a credit card. E-checks can take 7-12 day's to clear.
International orders outside US are shipped using
USPS Standard Parcel Post unless other shipping arrangements have been
made with FPVpilot.com. Please allow 2-4 weeks for delivery when using
Parcel Post shipping. You can change or cancel order anytime before we
ship it but once it ships we can not make any changes or cancellations.
Some orders maybe charged a 15% restocking fee if canceled.
You have 30 days to return un-used item(s) in new condition starting
from the date delivered. Only items purchased through FPVpilot.com's
web site qualify. Items purchased through eBay or other sales are
subject to their description in the listing and do not pertain to
this.
Going Green
Our packaging is designed to Reduce Shipping Weight and also Cardboard boxes, Paper Bag Waste so no fancy boxes to throw away only what is required for proper shipping. Please Help us reduce waste, Let's protect the environment together...Think Green!!!
Return Policy
Prior to returning you must contact us at email
FPVpilot@verizon.net for a RMA number. Items returned without an RMA
number may take much longer to process. Due to the nature of the RC hobby (crashing) only unused or defective items maybe returned.
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Note: International
Orders. Due to Customs Inspections packages can be delayed 4-5 weeks.
Please allow for this before reporting lost or missing package(s) to
us.
As of Jan. 1st, 2010 the US Post Office (USPS) no longer gives
tracking info with Standard Parcel Post shipping and only gives delivery
confirmation.
If you would like Tracking then please contact us for an upgrade in
shipping to Priority/Express at additional cost.